Frequently Asked Questions

Everything you need to know about your Moxi Shop gear.

How long does shipping take for my sports equipment?

Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for athletes who need their gear sooner.

What is Moxi Shop's return policy?

We offer a 30-day return policy on all unused and unopened items in their original packaging. Please note that for hygiene reasons, certain apparel items cannot be returned once worn.

How do I know which size to order?

Each product page features a detailed sizing chart. We recommend measuring yourself according to the guide to ensure the best fit for optimal performance.

Are your products covered by a warranty?

Yes, all Moxi Shop hardware and equipment come with a 1-year limited warranty against manufacturing defects to ensure you can train with confidence.

Can I track my order in real-time?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through our financing partners.